Q: I have a question, but who to I ask?

A: Use The Game Changer help page to browse frequently asked questions, submit a support ticket, or contact Ernie Ball / Music Man customer service.

Q: What is The Game Changer?

A: The Game Changer is a patent-pending pickup switching system, which allows the player to combine any order of pickup coils in series, parallel, in or out of phase, giving you access to the most extensive library of never-before-heard tones. Imagine having complete tonal control of your instrument, with over 250,000 pickup combinations, without manually rewiring anything! True to form, the audio signal is never digitized or modeled in any way, providing a transparent analog signal path for the absolute purist. In conjunction with The Game Changer web application, you can create, save, and share your tonal selections with the world!


Bug Report

Chrome Extension




Web Application

Before submitting a ticket.

Please select what you need help with on the left. If none apply then choose General.

If none of the Question and Answers apply to your problem then click Open a Support Ticket.

If you do open a trouble ticket please enter details of what problem your having.

In addition, you can call customer service at 866-823-2255, and leave a message.

Please allow up to 48 hours for your ticket or voicemail to be responded to.